COVID-19 Trading Update

As we approach the cooler months in unprecedented times, we wanted to reach out and let you know that we are still here, and to share with you steps we are taking to prevent the spread of COVID-19 while continuing to supply wood heaters in the lead-up to winter.

We continue to manufacture Jarrahdale wood heaters from the factory and have strong levels of stocks and raw materials. We are still able to offer installation.

To offer a contactless sales process our website is being updated with additional photography of each heater and all dimensions and installation specifications. A ‘live chat’ feature is also available (see icon bottom right), for immediate answers to your queries. This service now operates Monday to Friday from 9am – 5pm, and we continue to offer the usual phone and email support.

In the coming days 360 degree images of each heater will be added to the website to assist your selection. 

On installation day, we are working to minimise visitation to your home by limiting our installation team to a maximum of two tradespersons. Should you wish to arrange your own installation, you have the option to purchase by phone or email and collect directly from the Maddington factory.

We will load the heater into your trailer/ute/van; there is no need to leave your vehicle.

For the time being, the Maddington showroom remains open with all necessary precautions being taken to protect the health of visitors.

In the interest of our staff, customers and the wider community, we just ask that you kindly adhere to current guidelines during your visit, including the allowance of 1.5 metres between all persons.

While we continue to trade and adapt to play our role in flattening the curve, no one can say for certain there won’t be more changes. If you require a new wood heater before the cold weather hits, or your current Jarrahdale wood heater needs a service, we recommend making contact with us or your local authorised agent as soon as possible.

For those with a Jarrahdale wood heater already, we suggest ordering your wood through a local supplier during these autumn months – that way you’re ready to go.

As I sign off, I wish to thank you sincerely for your support. We have stood proud as a WA company since 1981 and over the past 39 years my family and I have seen our share of challenging times. During these intervals our community has always come together and arisen, stronger than before.

‘What matters most is how you walk through the fire’ - Charles Bukowski

Take care of yourself and each other.

Kind Regards,

Rowan Clare
Managing Director
Jarrahdale Heating & Cooling

Posted in Blog

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